FAQ's

IN-STORE PICKUP?

After your order is placed, we will email you when the order is ready to be picked up at the requested location. Please do not come to the store before you receive the email because your order will NOT be ready. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT? 

We accept Mastercard, Visa, American Express and Paypal.  

We do NOT accept Discover or any credit cards from outside the USA

DO YOU HAVE FREE SHIPPING?

We offer free ground shipping on all orders over $200

DOES PEDIGREE SKI SHOP SHIP INTERNATIONALLY?

Unfortunately, we do not ship outside of the U.S.

DOES PEDIGREE SKI SHOP PRICE MATCH?

No, we do not price match

HOW WILL MY ORDER BE SHIPPED?

Most orders will be shipped within 24 business hours of being placed, but some do take longer to process.  As we cannot guarantee same day shipping you will need to contact us (914-948-2995) if you need special assistance.

Pedigree Ski Shop ships by UPS and USPS at our discretion.  If you have a preferred method of shipping, please let us know and we will make every attempt to accommodate you.

ORDERS PLACED ON SATURDAY, SUNDAY OR HOLIDAYS WILL BE PROCESSED THE NEXT BUSINESS DAY.

 

THE FOLLOWING SHIP TIMES ARE ESTIMATES ONLY:

UPS Ground:  3-7 business days - not counting order day

UPS 3-Day: 3 business days - not counting order day

UPS 2-Day:  2 business days - not counting order day

UPS Next Day:  next business day - not counting order day

*ALL deliveries are made Monday through Friday

FREE Ground shipping is applied to all orders $200 and over.  

ANY ORDER $500 AND OVER WILL BE SENT SIGNATURE REQUIRED.

WHY HASN'T MY ORDER BEEN PROCESSED YET?

If we encounter any problems with your order, we will put the order on hold.  The most common problems relate to the billing and shipping addresses. If a problem arises, we will try and contact you immediately.  If, after several attempts we are unable to reach you, your order will be cancelled.  A new order can always be placed with the correct information.

SITE CONTENT

Pedigree Ski Shop strives to provide the most accurate information on our website.  The information provided is for our customers convenience only and Pedigree expresses no warranty or guarantee as to the accuracy of the information.  The data on this site may contain errors regarding description, pricing and availability.  We reserve the right to cancel an order if the information or price is wrong due to typographical error.